• Campus Email Services
• Remote Access Services
• Course Development and Delivery Services
• Procurement Services
• Repair Services
• Software/Hardware Consulting Services
• Survey Research and Data Reduction Services
• Test Grading and Questionnaire Processing Services
• Workshops, Seminars, and Classes

• Messages can be forwarded or replied to easily and quickly.
  
• Electronic mail has the potential for reaching a wide audience.

• It may be forwarded, re-forwarded, printed, or permanently stored by any recipient.

Email does not convey the subtleties of body language, voice intonation, or other cues with which we express meaning.

• Avoid attempts at irony or sarcasm.
  
• The most effective Email is short, clear, and relevant.

• You may better understand the sender's meaning.
  
• Your reply will be more moderate when your anger has subsided.

Sometimes Email is incorrectly addressed. If you receive a message intended for someone else:

• Return it and let the sender know it was sent incorrectly.

• Avoid indiscriminate forwarding of messages.
  
• If you have doubts about forwarding a message, ask permission from the sender first.

Information useful to one person may be unnecessary to another.

• Consider your distribution list carefully.
  
• Avoid unnecessary proliferation of messages.

• Check your mailbox periodically.
  
• Delete saved mail which is no longer needed.

Further information about using Email on the Internet may be found in the Handout #0200 Guide to Using ROHAN. See the Miscellaneous Internet Questions section for Email questions or call 594-5261.

• Campus Dial-In

Campus Dial-In

SDSU has a dial-in modem pool consisting of 56k modems dedicated to provide free, unlimited Internet access to faculty and staff. However, students only have access to 48 SDSU campus modems. These 48 modems provide:

• POP Email Capabilities to ROHAN and Mail
  
• Limited connection time of 2 hours per session
  
• Access to news, ftp, mail, and web servers on the SDSU campus network
  
• The ability to download student licensed software from SDSU server sites
  
• Web access to SDSU information only. Students must have an account with an outside service provider such as AOL, AT&T Worldnet, etc. to be able to have unlimited web access.

Telecommunication & Network Services (TNS) manages the SDSU dial-in modem pool and maintains the campus data communications network, SDSUnet, as well as the coaxial cable backbone that supports SDSU's cable TV access. TNS also provides a variety of data communications and related services to faculty and staff in the planning, design, procurement and installation of new network connections; and in moving, changing, and repairing existing connections. For more information, see URL -- http://tns.sdsu.edu/network/index.html or to request specific network services, call 594-5261.

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Course Development and Delivery Services

• Blackboard
• Electronic Course Reserves

Blackboard

Blackboard is an easy-to-use online course delivery and management system. Using Blackboard's graphical point-and-click interface, instructors can incorporate learning materials from word processing, audio & video, spread sheets, and presentation files without ever learning HTML. Features for students and instructors include:

• Course Announcements and Calendar
• Threaded discussions
• Real-time chat and whiteboard
• Course Study Groups
• Online File Exchange
• ... And so much more.

For further information about Blackboard, please visit the Blackboard web site.

For instructor help, call 594-3485 or Email: bbhelp@sdsu.edu

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Electronic Course Reserves

Library and Information Access Electronic Course Reserves (ECR) is a web-based application offering access to course readings, links to the Library's electronic databases, course bulletin boards and chat rooms. The use of this service is especially encouraged for faculty members who wish to make their lecture notes, sample exams and homework solutions available, and who have large class sizes. A faculty member may have documents added to ECR simply by sending an email to ecr@rohan.sdsu.edu

ECR accepts most file formats. Just attach a file to the email with a note explaining the title of the document and the course being taught. Or... deliver the pages to be scanned to the Reserve Book Room desk, LA2201. (Pages that are to be scanned must be good quality copies.) Verification of receipt will be made to you, along with the password needed for your students to access the course. Please visit http://infodome.sdsu.edu/about/depts/reserve/ecr.shtml to learn more about the service.

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Procurement Services

• AzTechnology Zone @ The Campus Store
• Central Stores
• Minimum Workstation Standards and Site Licence Software Assistance

AzTechnology Zone @ The Campus Store
(http://www2.aztecshops.com/aztech.asp)

The AzTechnology Zone offers a wide selection of hardware, software and computer accessories. Notable brands available include Apple, Compaq, Hewlett Packard, Epson, Viewsonic, Microsoft, Adobe, Borland, Symantec and Macromedia.

Academic pricing, for students, faculty and staff of SDSU, is available on most products in the department. Financing is available with Apple, Compaq, and the USE Credit Union at competitive interest rates and with low monthly payments. The AzTechnology Zone can special order, at academic pricing, nearly any piece of hardware, software, or computer accessory that is not carried in stock. In addition to cash, checks, VISA, MasterCard and Discover, Foundation and State purchase orders are also accepted. For more information, please call 594-7522.

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Central Stores
(http://bus.sdsu.edu/Stores/stores.html)
(http://bus.sdsu.edu - Business Services)

Effective July 1, 2005, campus orders for Dell, Gateway, Hewlett Packard, and Sony are no longer processed through Central Stores. These requests for equipment and products should be sent to Contract and Procurement Management for processing via an online Oracle requisition.Ý This change will eliminate the separate process for purchasing those products and provide on-line status of your request. Because the on-line requisition process is no different than with other Oracle requests, the change from Central Stores to Contract and Procurement Management should be seamless.Ý Per standard practice, delivery to the departments will be handled through Receiving.

In some cases, site licenses of software are purchased for the entire university and are available from University Computing Operations (see the Site-Licensed Software section).

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Minimum Workstation Standards and Site License Software
(http://rohan.sdsu.edu/~iacc/mwssls/)

The Minimum Workstation and Software Site License Subcommittee is comprised of campus Information Technology staff representing all campus colleges/divisions and auxilaries. It is responsible for developing and updating the minimum computer workstation specifications for the campus. The committee also coordinates software site licenses and volume purchase agreements for the campus. For assistance with purchases of hardware and software, faculty and staff can refer to the following web sites:

• Minimum Computer Workstation Standards
• Software Licenses at SDSU

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Hardware Repairs

For equipment repair, the following repair facilities have been used by other campus departments, or recommended by the equipment manufacturer:

Macintosh warranty and non-warranty Repair:

CompUSA
Phone 858-560-4300
4240 Kearny Villa Rd.
San Diego, CA 92111

Crywolf Consulting
Phone 858-277-9653
4830 Viewridge Ave.
San Diego, CA 92123

Printer Repair:

Printer Repair Depot
Phone 858-874-8262
8072 Clairemont Mesa Blvd.
San Diego, CA 92111

For PC repairs, please contact the manufacturer, or reseller where the PC was originally purchased.

If you have any questions about this change, please call Kent McKelvey x43245.

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Software/Hardware Consulting Services

Software/hardware consulting services for Students are currently available at:

1. TNS (LL-200) - TACACS
2. Love Library Student Computing Center (LL-200) - Internet (FTP, Telnet, Web, and Email), Web page Creation and Troubleshooting, PC and Mac Operating Systems, Virus Problems, Hardware and Software, ROHAN Account Information and Help, UNIX Systems Commands, Microsoft Office, Netscape, Internet Explorer, SPSS, and Business Databases.
3. SSRL (PSFA-140) - SPSS, Social Science databases, Lexis/Nexis, Internet, Netscape, Personal Computer Operating Systems, MS Office Pro, and Eudora.

Additional information on computer help for Students can be found at URL -- http://rohan.sdsu.edu/~students/

The Computer Help Line for Faculty is 594-1348 and for Staff is 594-0824. The help line is for faculty and staff working in their offices or from home. The line is staffed by consultants Monday through Thursday from 7:30am - 6pm and Friday from 7:30am - 4:30pm during semesters and from 7:30am - 4:30pm during the summer and semester breaks. Callers may leave a message at other times and one of the consultants will return the call as soon as possible.

The following Colleges/Departments offer software/hardware consulting services for Faculty and/or Staff. Please visit their URLs for additional information:

Academic Affairs
(http://rohan.sdsu.edu/~facstaff/)

Arts and Letters, Coll. of
(http://rohan.sdsu.edu/dept/calweb/calhome.html)

Social Sciences Research Laboratory (SSRL)
(http://ssrl.sdsu.edu/help/coach.html)

Business, Coll. of
(http://rohan.sdsu.edu/dept/cbaweb/)

Education, Coll. of
(http://edweb.sdsu.edu)

Engineering, Coll. of
(http://www.engineering.sdsu.edu/index.html)

Health and Human Services, Coll. of
(http://chhs.sdsu.edu/)

Imperial Valley Campus
(http://www.ivcampus.sdsu.edu/)

Library, Malcolm A. Love
(http://lfolks.sdsu.edu/ist/)

Professional Studies and Fine Arts, Coll. of
(http://psfa.sdsu.edu/)

Sciences, Coll. of
(http://www.sci.sdsu.edu/)

Business Affairs
(http://bfa.sdsu.edu)

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Survey Research and Data Reduction Services

Social Sciences Research Laboratory (SSRL)
(http://ssrl.sdsu.edu/research/resmain.html)

Research Services offers a complete range of public opinion polling and survey research services, including sample design, data collection, data reduction, graphic presentation of data, statistical analysis and data archiving. The section maintains computer systems to support faculty research. Typical research clients include units of government, community groups, SDSU faculty research projects, and University administrative units. For further information, contact Douglas Coe at 594-2280.

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• Instructional Technology Services (ITS)
• Test Office

Instructional Technology Services (ITS)
(http://rohan.sdsu.edu/dept/its/index.html)

Optical mark scanners for test grading (SCANTRON) can be utilized by faculty on a walk-in basis at the ITS Faculty Room. The PAR scoring and grade book system is also available on scanners attached to Windows computers located in AH-1109. This equipment can read pencil marks from special coding forms to scan tests, perform test analysis, or write raw data to diskette (PAR Score only).Reservations are highly recommended, especially during Midterm and Final exams. Equipment access may be reserved for up to two hours at a time by calling 594-5727.

The PAR system software is also available via a site license from the ITS Faculty Room staff. Faculty may obtain a copy by bringing a blank CD-R (Not CD-RW) to AH-1109. Included with the CD are quickstart instructions. Faculty can install the software (hard drive required) on their own PC computers (must run in Windows 95/98/NT/2000).

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Test Office
(http://www.sa.sdsu.edu/testofc/index.html)

As a service for faculty, test grading and questionnaire processing services (optical mark scanners) are available at the Test Office. Faculty can bring general purpose answer sheets (P099B - obtained at Aztec Shops Campus Store) required by the scanners to SS-2549. Test Office staff will scan the tests, perform test analysis, or write raw data to diskette. Other OMR data collection forms should be checked by the test office before use to verify readability. For more information call 594-6208.

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Workshops, Seminars, and Classes

Center for Teaching and Learningoffers coordination and promotion of campus events related to teaching and learning and encouragement of research related to university curricula and classrooms.
(http://ctl.sdsu.edu/)

SDSU BATS (Baseline Access, Training, & Support), a California State University initiative to provide all students, faculty, and staff with "baseline" access to information resources via networks, training in the uses of baseline hardware and software systems, and ongoing professional and technical support for utilization of computer resources.
(http://rohan.sdsu.edu/~bats/)

Library Orientations are offered to regularly scheduled classes at the request of faculty and are taught by a Librarian. Hands on instruction in using the many library resources offered at SDSU is available in the Library's electronic classrooms. Faculty may contact Linda Muroi (Linda.Muroi@sdsu.edu or 594-2554) to schedule a Library Orientation.